A “substantial increase” in revenues and improvements in customer service are being forecast by Alitalia following the completion of a major IT system upgrade. Its introduction is part of an overall business restructuring plan now in hand to place the airline on a sustainable commercial platform.
The move saw all Alitalia’s reservations, check-in and critical airline operations switched last weekend from Arco to global technology company Sabre.
The airline says the system will allow it to deliver new services and an improved customer experience and link more effectively with the Etihad Airways Partner (EAP) airlines, most of which use Sabre technology.
Alitalia says it expects to increase revenues to some €100m per year according to Sabre benchmarks, driven by the sale of new ancillary services, optimising inventory and availability, and also the introduction of new routes.
Co-operation with the EAP airlines will also be enhanced by improving inventory availability, messaging across systems, ancillary upgrades and better service provision to customers, the carrier added.
The project to migrate to Sabre began two years ago and has involved more than 38,000 tests and more than 4,000 training sessions with 2,000 front line Alitalia staff.